YOU’VE GOT QUESTIONS — WE’VE GOT ANSWERS
Q. DO I GET CERTIFIED BY THE AMERICAN HEART ASSOCIATION, AMERICAN RED CROSS, AND ASHI (AMERICAN SAFETY & HEALTH INSTITUTE)?
Yes, all courses taught are the American Heart Association, ARC, and ASHI curriculum; CPR certifications are good for 2 years and issued by the American Heart Association.
Q. HOW CAN I VERIFY IF YOU ARE AN AUTHORIZED PROVIDER OF CPR AND ECC OF THE AMERICAN HEART ASSOCIATION?
To verify us with the American Heart Association you can call the AHA National Service Center at 1-877-AHA-4CPR or 1-888-CPR-LINE. Provide them with the AHA Class ID & the AHA Training Site ID (Listed on the Course Registration of each class date on our calendar) and they can verify the class as an approved AHA CPR Class.
Q. HOW SOON WILL I GET MY CPR CARD?
All certifications are issued immediately at the completion of the class, Same Day Certification.
Q. IF I TAKE AN ONLINE COURSE, HOW DOES THAT WORK?
All Online courses MUST be taken via the American Heart Association Online Portal, (http://www.onlineaha.org). Once you take the online class, the AHA will present you with a certificate with a serial number/proof of completing the online course. Then you must meet with us to practice your skills in person on the manikins and equipment, followed by a skills test. Once you complete your skills test, Certification will be issued by the American Heart Association.
Q. WHAT PAYMENTS DO YOU ACCEPT?
We accept all major credit cards and debit cards. We do not accept personal checks. It is advisable that you pay your class in full upon reservation, as this will confirm your seat. No successful payment will confirm the reservation of your seat. If you pay on the day of class, availability will be on a first come first serve basis. Without a confirmed payment, your seat reservation may be cancelled.
Q. DO YOU OFFER ONSITE TRAINING?
Yes we offer onsite CPR/ACLS/PALS training at your home or business.
Q. DO I NEED THE PROVIDER MANUAL?
Yes, all students are required to have their own manual for the class.
Q. WHAT IF I CAN’T MAKE IT?
Don’t worry, As long as you give us a 24 hour notice via phone call, voicemail, email, you can reschedule at no charge.
Q. CAN I PAY CASH FOR A CLASS?
All Classes need to be paid for 48 hours in advance to secure your seat. If paying cash, Payment would need to be made ASAP to confirm your registration.
Q. HOW LONG IS MY CARD VALID FOR?
Your American Heart Association, ARC, and ASHI certification card will be valid for 2 years.
Q. WHAT IF I AM SICK ON THE DAY OF THE CLASS?
We have a strict rescheduling policy but we do take sickness and emergencies into consideration. If you are able to present us with legal and verifiable documentation, you may be eligible to reschedule the class.
Q. WHAT IS YOUR PRIVACY POLICY?
We are committed to protecting our customer’s privacy. We do not sell, trade or share your personal information with anyone. We take your privacy very seriously and will always honor the trust that you place in us.
Q. WHAT SHOULD I BRING WITH ME IN CLASS?
Please make sure you bring your photo ID, book (if you have one), and writing equipment to class.
Q. CAN I BRING MY KID OR FAMILY TO CLASS?
We are unable to provide childcare services and seats are limited, therefore we cannot allow any family or friend to stay with you during class.